At Guzel Collection, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy below.
1. Return Eligibility
You may return items within 14 days of receiving your order, provided they meet the following conditions:
- Items must be unused, in their original condition, and in the original packaging.
- All tags must be attached, and any included accessories should be included in the return.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized jewelry
- Sale or clearance items
3. Initiating a Return
To initiate a return, please contact our customer service team at info@guzelcollection.store with the following information:
- Order number
- Item(s) you wish to return
- Reason for the return
We will respond with instructions on how to proceed.
4. Return Shipping
You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be automatically applied to your original payment method.
6. Exchanges
If you would like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt at info@guzelcollection.store. We may ask for photos of the damage for our records. If confirmed, we will provide instructions for a return or replacement.
8. Changes to the Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website with an updated effective date.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at:
Guzel Collection
Email: info@guzelcollection.store